Last Updated: 29 May 2026

At GENELIX, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order through our checkout process.

1. Information We Collect

When you place an order or interact with our website, we may collect:

• Full Name

• Mobile Number

• Email Address

• Shipping & Billing Address

• Payment Information

• IP Address & Device Information

• Order History and Preferences

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders

• Provide customer support

• Send order updates and tracking details

• Improve website performance and user experience

• Prevent fraud and unauthorized transactions

• Share promotional offers (only if you opt-in)

3. Payment Security

All payments are processed through secure third-party payment gateways. GENELIX does not store your debit/credit card details on our servers.

4. Cookies & Tracking Technologies

We may use cookies and analytics tools to:

• Improve website functionality

• Understand visitor behavior

• Personalize your shopping experience

• Run advertising campaigns on platforms like Google and Meta

You can disable cookies anytime through your browser settings.

5. Sharing of Information

We do not sell or rent your personal information. Your information may only be shared with:

• Shipping & logistics partners

• Payment gateway providers

• Marketing and analytics service providers

• Government authorities if legally required

6. Data Protection

We implement appropriate security measures to protect your personal data from unauthorized access, misuse, or disclosure.

7. Your Rights

You may request to:

• Access your personal data

• Correct inaccurate information

• Delete your account information

• Opt-out of marketing communications

For any privacy-related requests, contact us at:

Email: genelix@gengenindia.com
Phone: +91-6269553390

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

9. Changes to This Policy

GENELIX reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

10. Consent

By using our website and placing an order, you agree to this Privacy Policy and our checkout terms.

This policy follows common ecommerce privacy practices used by online stores and checkout providers.

terms and condition

Terms & Conditions for GENELIX

Last Updated: 29 May 2026

Welcome to GENELIX. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. General

These Terms & Conditions govern your use of the GENELIX website and the purchase of products from our store. By placing an order, you confirm that you are at least 18 years old or using the website under parental supervision.

2. Products & Information

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However:

• Product packaging may vary slightly from displayed images

• Colors may appear different depending on screen settings

• We reserve the right to correct any errors or update information without prior notice

3. Pricing & Payments

• All prices are listed in INR (₹) and include applicable taxes unless stated otherwise

• Payments must be completed through approved payment methods available at checkout

• Orders will only be processed after successful payment confirmation

4. Shipping & Delivery

• Delivery timelines are estimated and may vary based on location and courier service availability

• GENELIX is not responsible for delays caused by logistics partners, natural events, or unforeseen circumstances

• Customers must provide accurate shipping details during checkout

5. Returns & Refunds

• Returns or replacements are accepted only for damaged, defective, or incorrect products

• Customers must contact support within the eligible return period after delivery

• Refunds are processed after product inspection and approval

6. Cancellation Policy

• Orders can only be canceled before dispatch

• Once shipped, cancellation requests may not be accepted

7. Intellectual Property

All content on this website including:

• Logos

• Product images

• Text

• Graphics

• Branding materials

are the property of GENELIX and may not be copied, reproduced, or used without written permission.

8. User Conduct

Users agree not to:

• Use the website for illegal activities

• Submit false or misleading information

• Attempt to damage or disrupt website operations

• Misuse promotional offers or discount codes

9. Limitation of Liability

GENELIX shall not be liable for:

• Indirect or incidental damages

• Allergic reactions due to misuse of products

• Delays caused by third-party service providers

• Temporary website downtime or technical issues

Customers are advised to perform a patch test before using skincare products.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted under the laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts in India.

12. Contact Information

For any questions regarding these Terms & Conditions:

Brand Name: GENELIX
Email: genelix@gengenindia.com
Phone: +91-6269553390

By using this website, you agree to these Terms & Conditions.

Terms & Conditions